2-Way Texting with Leads is available now in the Studio Pro Elite subscription level, for US and Canadian businesses only**. International customers can text 1-way with their Leads, meaning the Lead can not respond back.
When first starting with 2-Way texting, you'll need to set up your unique toll-free number from which your studio can send and receive texts.
Notice: This number will be different from the number that regular Robo-Texts are sent from.
The toll-free phone provider needs a 2-3 week lead time to set up the new number (based on FCC regulations).
To begin this process, go to Magic > Lead Center > Conversations > Conversations Options > Create New Conversation:
Select Get Started:
Fill out the required business information and click "Submit Registration" once complete:
The phone provider will file for the new number per FCC regulations and should approve the number in 2-3 weeks. Once approved, you'll see the option to 2-Way text within your Lead Center.
Important: Currently, 2-Way texting is only possible between the studio and Leads (not Parents/Students).
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