There are a few factors at play if Parents seem to not be receiving emails. Some typical situations are outlined below.
Email Opt-In
In order for Parents to receive emails from the start, they need to Opt-In to receive them. Under More > Settings > Communication Settings > More, click on Email Opt-In:
Check the box next to "I want Studio Pro to automatically verify my email addresses", and Save.
Studio Pro will send an email to all of the unique email addresses you have saved for Active accounts. The customer will need to click the link in that email to confirm they do want to receive emails from you.
Email Hosts
Some email hosts are notorious for filtering out emails. To get around this, we recommend your customers save this email address (no-reply@Studio Pro.com) as a contact so their provider understands that Studio Pro is a safe sender.
Messages in the Portal
Lastly, all emails that are sent to Parents through Studio Pro can also be found in the parent's Portal under Bulletin Board > Email History. This way, if one of your customers says they never received an email (maybe their email provider filtered it to SPAM or the "Other" folder), the emails will all still live in their Parent Portal for them to reference anytime.
Comments
5 comments
I don't have email opt-in as an option.
I don’t have the email opt in as an option in my communication settings.
Hi Caroline! If you're having issues with parents not receiving communications, please feel free to contact our support team so we can look at your account specifically. Thanks!
support@dancestudio-pro.com
WHat if the opt in link is not working for most parents? They click on it and receive a blank screen
Hi Nikki! Please reach out to our support team at support@gostudiopro.com so they can assist further. We may need a few parent examples to help troubleshoot what may be going on.
Thanks!
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