What happens when an ACH or BECS payment made through Studio Pro Merchant Services fails?

ACH/BECS payments are processed as an electronic check. The payment is processed and funds are deposited into your bank account. ACH/BECS Payments are processed in batches, so the customer's bank can take up to a week to return the payment, like a bounced check. There are several reasons it may be returned and the customer can contact their bank if they have questions about why their ACH/BECS payment has failed.

 

When the bank notifies us that their ACH /BECS payment has failed, Merchant Services highlights the transaction in red on the Payments Console. You can view the transaction by going to More > Merchant Services. The returned transaction will be highlighted in red and using the pull-down button on the left will give you the option to view more detail.

 

To turn on notifications for failed ACH/BECS payments go to More > Merchant Services > Settings from the left side menu > Notifications tab so that you will get an email letting you know that a payment has been returned. The payment will still be posted to the Student's Transactions - you can choose to delete it or log a refund so that the original payment still shows as attempted.