What happens when a payment made by a parent using Merchant Services is disputed?

When a chargeback is created by a parent disputing a payment made to you, the funds are debited from your account by the parent's card issuer. There is a short window of time given to show that the charge is valid and as soon as we are notified of the reason for the chargeback we will reach out to you, asking you to provide any additional documentation you have - such as emails, signed policies, etc. We will use the waivers, attendance, and class histories in the system along with the additional information you provide to submit a response on your behalf. This additional information helps us in preparing the documentation necessary to prove the charges are valid. If it is accepted the funds will be returned to you.

 

You can also ask the parent to cancel the dispute and settle it directly with you. Contacting the parent is always the best route and the fastest way to get it settled in your favor.

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