Skip to main content

How do I reset a password for a parent?

Taylor Lutian
  • Updated

This can happen from time to time - sometimes parents just get confused :) To help them out and reset their password to something easy.

 

Go to "Parents" and select the parent, or use the search tool to find and select them. Then, at the top of the screen, click the button that says "Go to {Parent's Name} Parent Portal."

Screenshot of example Parent page for Sabrina Cameron. Red arrow points to Go to Sabrina’s Parent Portal button.
 
That will log you into their parent portal account. Then hover over their name in the upper right and choose "Reset Password."
Screenshot of example Parent Portal for Sabrina Cameron. Red arrow points to Reset Password option under Account dropdown menu in top right corner.
 
Enter a new password for them, and click "Update."
Screenshot of Change Your Password page in example Parent Portal. Red arrows point to Password field, then to Update button.

Related articles

Comments

1 comment

Date Votes
  • Kelly Koonce
    • Edited

    As the owner, being unable to reset the password when they lock themselves out is not helpful.

    We used to be able to reset for them.

    2

Article is closed for comments.

Powered by Zendesk