Studio Pro Learning Lab: Smarter Email Communication in Studio Pro: Robo-Mailer & the Communications Activity Dashboard

Welcome to another session of our Studio Pro Learning Lab series! 💡

Objectives for this session: 

• Send targeted and efficient emails using RoboMailer
  (including audience selection, templates, and scheduling)
• Save time and streamline communication with templates and automation
  (using reusable messages and Personal Assistant features)
• Track and interpret email performance using the Communication Dashboard
  (delivery status, open rates, and engagement)
• Improve communication effectiveness using data and best practices
  (optimize subject lines, timing, and messaging based on results)

Smarter Email Communication in Studio Pro

Q: Why is my Communication Dashboard showing 0 data?
A: The dashboard only shows emails sent after the feature was released. If you haven’t sent a RoboMailer since then, no data will appear yet.

Q: Why aren’t my emails being tracked?
A: If your account is connected to Google, emails are sent through Gmail, which prevents Studio Pro from tracking them. To use tracking, you’ll need to disconnect Google.

Q: Do I need to purchase anything to use the Communication Dashboard?
A: No. This feature is included in all Studio Pro plans (Essentials, Premier, and Elite).

Q: Can I customize templates after selecting them?
A: Yes. Once a template is inserted, you can edit or adjust the content before sending.

Q: Can I personalize emails (e.g., insert parent names automatically)?
A: Not at this time. For now, personalization must be done manually. You can submit this as a feature request in the Idea Portal.

Q: Which emails appear in the Communication Dashboard?
A: Only emails sent through RoboMailer are tracked. Other system emails (like statements) will not appear.

Q: What email address will messages send from if I disconnect Google?
A: Emails will appear to come from a “no-reply” Studio Pro address, but replies will still be routed to the designated sender.

Q: Can I use any email as the sender?
A: Yes, you can assign different email senders within Studio Pro, as long as Google is not connected.

Q: What should I do if a parent says they didn’t receive an email?
A: Check the Communication Dashboard to confirm delivery status. If delivered, ask them to check spam or mark your email as a safe sender.

Q: Can automated emails (Personal Assistant) be customized?
A: Customization is limited at this time. For more flexibility, consider submitting a request through the Idea Portal.