As fall enrollment approaches, taking time to review your Studio Pro setup can help ensure registration runs smoothly for both your staff and your families.

This Learning Lab covered the essential tools for preparing your account, troubleshooting registration issues, tracking tuition, and following up with families who haven't completed enrollment.

Objectives for the Session

By the end of this Learning Lab, you'll be able to:

• Prepare your Studio Pro account for fall enrollment. (Review your class schedule, verify online registration settings, and ensure your account is ready before enrollment opens.)
• Customize registration emails. (Create both general and season-specific registration emails to provide families with important information at the time of enrollment.)
• Troubleshoot registration issues using Student Check. (Identify why a student cannot register for a class by comparing student, class, and season settings.)
• Review your registration settings with the Online Registration Details by Season report. (Audit your classes, registration settings, age restrictions, enrollment limits, and other key details before enrollment begins.)
• Understand tuition calculations with Tuition Analyzer. (View a detailed breakdown of how tuition is calculated, including discounts, fixed fees, and tuition overrides.)
• Manage pending registrations. (Identify families who started registration but didn't finish, manually process registrations when needed, and send follow-up communications to encourage completion.)
• Explore new and upcoming Studio Pro features. (Learn about the Surcharge Tool, Vertical Insurance, Appointments & Private Lessons updates, and where to find future product enhancements.)

Q&A

Q: What should I review before opening fall enrollment?

A: Before opening enrollment, review your class schedule, season dates, and online registration settings. Taking time to verify these settings before families begin registering can help prevent common enrollment issues.

Q: How do I customize the registration email that families receive?

A: Navigate to Magic > Online Registration > Registration Email.

Here you can customize the email families receive after completing registration. Consider including dress code information, tuition due dates, additional fees, communication expectations, and links to your handbook or other Studio Cloud documents.

Q: Can I create different registration emails for different seasons?

A: Yes. Navigate to More > Seasons, select the season, then choose Registration Email.

Season-specific registration emails allow you to provide information that only applies to that particular season, such as competition requirements, important dates, or additional fees.

Q: How do I troubleshoot when a student can't register for a class?

A: Navigate to Classes > Select a Class > Registration > Student Check.

Search for the student and click Check Student. Student Check compares the student's information, class settings, and season settings to identify exactly why the class is unavailable for registration.

Q: What is Settings Check?

A: Settings Check is available from the same Registration page as Student Check.

It provides a quick overview of the class's online registration settings, including registration dates, age requirements, enrollment limits, and whether online registration is enabled.

Q: How do I review all of my class registration settings?

A: Run the Online Registration Details by Season report by navigating to More > Reports > Classes > Online Registration Details by Season.

This report provides a complete overview of your registration settings, helping you verify your setup before enrollment begins.

Q: How can I see how a student's tuition is calculated?

A: Navigate to Students > Select a Student > Tuition Analyzer.

The Tuition Analyzer provides a detailed breakdown of tuition calculations, including discounts, fixed fees, hourly tuition, and overrides. You can also adjust the calculation date to preview tuition for an upcoming season.

Q: What is a pending registration?

A: A pending registration occurs when a family selects classes but does not complete the registration process.

This commonly happens when a waiver isn't signed, payment isn't completed, or the family exits before finishing registration. These families are excellent candidates for follow-up communication.

Q: Where can I find pending registrations?

A: Navigate to Magic > Online Registration > More > Pending Registration.

From here, you can review pending registrations, remove pending class selections, or manually process a family's registration if needed.

Q: How do I contact families with pending registrations?

A: Navigate to Parents > More > Check Parents with Pending Registration in Season. After selecting the parents, choose Parent Actions > Send Email to Selected Parents.

The Learning Lab also included a ready-to-use Pending Registration Parent Email Template that can be pasted directly into an email or saved as a Communication Template for future use.

Q: What new features were highlighted during this Learning Lab?

A: The session included updates on the Surcharge Tool, upcoming Vertical Insurance offerings, and future enhancements to Appointments & Private Lessons. For the latest feature releases, navigate to Magic > What's New

Additional Resources

Download the Pending Registration Parent Email Template for a ready-to-use email you can customize and send to families who started registration but haven't completed enrollment.

➡️ Pending Registration Parent Email Template