If Parents report that they are not receiving emails from Studio Pro, there are several possible causes. In many cases, emails are being sent successfully but are filtered or blocked by the recipient’s email provider. In other cases, account settings or third-party integrations may need attention.
This article walks through how to confirm whether emails were sent and the most common reasons Parents may not see them.
Start Here - Confirm the Email Was Sent
Before changing any settings, first verify whether Studio Pro successfully sent the email.
Go to Parents > Select the Parent > Go to Parent Portal
Go to Info > Bulletin Board > Email History.
What This Means
If the email appears in Email History
Studio Pro successfully sent the email. Delivery issues are typically related to the recipient’s email provider or inbox filtering.If the email does not appear in Email History
Continue with the sections below to review settings and integrations.
This step alone can help distinguish between delivery issues and receipt issues.
Email Opt-In Settings
Newer accounts may have Email Opt-In settings available, while older accounts may not see this option.
Important Notes
Not all accounts will see the Email Opt-In option.
If you do not see the option, this is usually expected and does not indicate a problem.
The absence of the opt-in setting does not prevent emails from being sent.
If the Email Opt-In Option Is Visible
Go to More > Settings > Communication Settings > More.
Locate Email Opt-In.
Check “I want Studio Pro to automatically verify my email addresses”.
Click Save.
When enabled, Studio Pro sends a confirmation email to all unique email addresses on active accounts. Parents must click the confirmation link to verify they want to receive emails
Studio Pro will send an email to all of the unique email addresses you have saved for Active accounts. The customer will need to click the link in that email to confirm they do want to receive emails from you.
Google Account Connection
If your Studio Pro account is connected to Google, email delivery issues may be related to an expired or disrupted Google connection.
Common Symptoms
Emails appear to send but are not received.
Email issues began after connecting Google.
Resolution Steps
Disconnect Google from within Studio Pro under More > Settings > Connect with Google.
Click to disconnect.
Reconnect Google from within Studio Pro in the same area.
Refreshing the Google connection resolves many email delivery issues.
Email Provider Filtering
Once an email is successfully sent, final delivery is handled by the recipient’s email provider.
Some providers may:
Route messages to Spam or Junk folders
Place emails in Promotions or Other tabs
Block messages from unknown senders
Recommendation
Ask Parents to add no-reply@studiopro.com to their contacts or safe sender list. This helps email providers recognize Studio Pro as a trusted sender.
Where Parents Can Always Find Messages
All emails sent to Parents through Studio Pro are stored in the Parent Portal.
Parents can access them anytime by going to:
Parent Portal > Bulletin Board > Email History
This is the best reference if a Parent believes they never received an email.
Frequently Asked Questions
Q: I don’t see the Email Opt-In option. Is something wrong?
A: No. Many accounts will not display this option. This alone does not stop emails from being sent.
Q: The email shows in the Parent Portal, but the Parent didn’t receive it.
A: Studio Pro successfully sent the email. The issue is likely inbox filtering by the parents’ email provider.
Q: Emails stopped working after connecting to Google.
A: Disconnect and reconnect Google from within Studio Pro to refresh the connection.
Comments
5 comments
I don't have email opt-in as an option.
I don’t have the email opt in as an option in my communication settings.
Hi Caroline! If you're having issues with parents not receiving communications, please feel free to contact our support team so we can look at your account specifically. Thanks!
support@dancestudio-pro.com
WHat if the opt in link is not working for most parents? They click on it and receive a blank screen
Hi Nikki! Please reach out to our support team at support@gostudiopro.com so they can assist further. We may need a few parent examples to help troubleshoot what may be going on.
Thanks!
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