Require a $0 Balance to Register with Flexible Balance Criteria

Control whether families must have a $0 balance before registering for classes, with new options to define what “$0 balance” means for your studio.

Prerequisites

• Admin or authorized staff access to Online Registration Settings

• Online registration enabled

Configure the $0 Balance Requirement

1. Navigate to Magic > Online Registration > Settings or Drop-Ins tab.

2. On the Settings tab, scroll down to the "Other Settings" section. Drop-Ins tab will show the option near the top of the settings.

3. Locate Require $0 Balance to Register

4. Enable (check the box) Require $0 balance to register.

   

5. Select how you'd like the system to define a $0 balance:

   • Total balance due

   • Overdue balance only

   • Overdue balance past due by days (Enter the number of days for the grace period when using Overdue balance past due by days.)

   • 

6. Save your changes.

    

Balance Definition Options

Total Balance Due

Prevents registration unless the family’s entire account balance is $0, including current and future charges.

Overdue Balance Only

Prevents registration only if the family has past-due invoices, allowing registration if upcoming balances are still within their due date.

Overdue Balance Past Due by Days

Prevents registration only if balances are overdue beyond a specified number of days, allowing a grace period for recent overdue payments. Ex:

When to Use Each Option

• Use Total balance due for strict payment enforcement.

• Use Overdue balance only to allow flexibility for families with upcoming payments.

• Use Overdue balance past due by days to reduce friction while still enforcing collections after a defined grace period.

Troubleshooting

Problem: A family cannot register even though they recently made a payment.
Solution: Check if Total balance due is selected and confirm whether any remaining balance (including pending or newly posted charges) exists.

Problem: A family with a small overdue balance can still register.
Solution: Verify if Overdue balance past due by days is enabled, and confirm the grace period allows the balance to remain temporarily.

FAQ

Does this setting apply to all families?
Yes, this setting applies globally to all accounts using online registration.

Can I allow short delays in payment without blocking registration?
Yes, use Overdue balance past due by days to create a grace period.

Are pending or future charges included in the balance check?
They are included only when Total balance due is selected.