Trouble logging in?

If you, your staff, or your customers are having trouble accessing the system due to password issues, there are a couple of things to look at.

First, the Auto-Fill passwords are likely pre-filling old passwords, or they may not be pre-filling at all. To check or update the Auto-Fill passwords, you'll want to locate them on your browser or computer.

For reference, here's where to find it on a few different browsers:

If you’re on Chrome:

1. On your computer, open Chrome.
2. At the top right, click the three dots and select Passwords and Auto-Fill > Google Passwords.
3. Search passwords for Studio Pro or GoStudioPro and select it
4. From there, you can copy or edit your saved password

If you’re on Safari:

1. Open Safari.
2. From the Safari menu, choose Settings, then click Passwords.
3. Sign in with Touch ID, or enter your user account password.
4. Select a website, then click the Show Details button. To update a password, click Edit, change it, then click Save.

If you’re on Edge:

1. Select Settings and more
2. Select Settings
3. Select Profiles
4. Select Passwords

This should resolve most login issues. If it doesn't, please utilize the Forgot Password link on the main login page. This will send an email to reset your password. If you don't receive this email (studio owner or teacher/staff), please email support@gostudiopro.com, and we can reset your password.

If your customer is unable to reset their password, please follow the steps in this help article to reset it for them.